Our supply chain and logistics networks are experiencing extended shutdowns. We are preparing to ship orders as quickly as possible starting from you paid, so your order may be delayed.

Order Confirmation:
Once your order is placed, you will receive an Order Confirmation email(maybe in the spam, if not)
Order Progressing:
Your Order is being progressed as quickly as possible

1. How long can I receive the items I ordered?
Receiving time = Processing time +Shipping time.

1) Processing time: Normally 3-5 Working Days
The time we are talking about is a business day and may be delayed if we encounter holidays and Covid-19.

2) Shipping Time

Loacation Shipping Methods Time Weight Price(USD) Carriers
United States, Canada Free Shipping 8-15 Business Days / $9.9 USPS, EMS and etc.
Express Shipping 5-10 Business Days / $12.00 DHL,UPS,Fedex
/ $19.99
/ $19.99 
United Kingdom Standard Shipping 6-10 Business Days / $9.99, Express Shippping 3-5 Business Days/$19.99 DHL,UPS,Fedex .
Other Countries Standard Shipping 8-15 Business Days / $6 USPS, EMS and etc.
Express Shipping 6-8 business Days / $19.99 DHL,UPS,Fedex
/ $15
/ $15
Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc.

How to track my order?
We will send you a shipping notification email after your item has been shipped which including order and tracking number. You can send this information to our customer service department, and we will help you with your delivery information. Or you can click Order Lookup on our site to see the order status. Please fill in both your account email and order number in order to get the correct status.

Tips for shipping:
1) For delivering successfully, we suggest you leave a correct email address, shipping address, and mobile number during the checkout process.

2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.

3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Ootdlady.

If you have any questions, please contact our customer service department: vip@amerisy.com . Thank you for your understanding in advance.

Customs & Import Tax
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always the buyer's responsibility to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately, there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order.

E-mail: vip@amerisy.com